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Office of Citizen Complaints
2008 | 2007 | 2006 | 2005 | 2004 | 2003 | 2002 | 2000 | 1999 | 1998
3rd Quarter 2009 Report (PDF) including:
Comprehensive Statistical Report
Comparative Overview of Caseload
How Complaints Were Received
Complaints and Allegations by Unit
Findings In Allegations Closed
Days to Close - All Cases Closed
Days to Close - Sustained Cases
Investigative Hearings and Mediations
Status of OCC Cases - Year 2008
Status of OCC Cases - Year 2009
Caseloads by Investigator
Case Closures by Investigator
Weighted Closures by Investigator
2nd Quarter 2009 Report (PDF) including:
Comprehensive Statistical Report
Comparative Overview of Caseload
How Complaints Were Received
Complaints and Allegations by Unit
Findings In Allegations Closed
Days to Close - All Cases Closed
Days to Close - Sustained Cases
Investigative Hearings and Mediations
Status of OCC Cases - Year 2008
Status of OCC Cases - Year 2009
Caseloads by Investigator
Case Closures by Investigator
Weighted Closures by Investigator
1st Quarter 2009 Report (PDF) including:
Comprehensive Statistical Report
Comparative Overview of Caseload
How Complaints Were Received
Complaints and Allegations by Unit
Findings In Allegations Closed
Days to Close - All Cases Closed
Days to Close - Sustained Cases
Status of OCC Cases - Year 2008
Status of OCC Cases - Year 2009
Caseloads by Investigator
Case Closures by Investigator
Weighted Closures by Investigator
2008 Annual Report (PDF) including:
Comprehensive Statistical Report
Comparative Overview of Caseload
Caseload Summaries 1993-2008
How Complaints Were Received
Demographic Characteristics of Complainants
Types of Allegations Received and Closed
Complaints and Allegations by Unit
Findings In Allegations Closed
Days to Close - Closed and Sustained Cases
Investigative Hearings and Mediations
Status of OCC Cases - Year 2007
Status of OCC Cases - Year 2008
Caseloads, Closures and Distribution by Investigator
3rd Quarter 2008 Report (PDF) including:
Comprehensive Statistical Report
Comparative Overview of Caseload
How Complaints Were Received
Complaints and Allegations by Unit
Findings In Allegations Closed
Days to Close All Cases Closed
Days to Close Sustained Cases
Status of OCC Cases Year 2007
Status of OCC Cases Year 2008
Caseloads by Investigator
Case Closures by Investigator
Weighted Closures by Investigator
2nd Quarter 2008 Report (PDF) including:
Comprehensive Statistical Report
Comparative Overview of Caseload
How Complaints Were Received
Complaints and Allegations by Unit
Findings In Allegations Closed
Days to Close All Cases Closed
Days to Close Sustained Cases
Status of OCC Cases Year 2007
Status of OCC Cases Year 2008
Caseloads by Investigator
Case Closures by Investigator
Weighted Closures by Investigator
1st Quarter 2008 Report (PDF) including:
Comprehensive Statistical Report
Comparative Overview of Caseload
How Complaints Were Received
Complaints and Allegations by Unit
Findings In Allegations Closed
Days to Close All Cases Closed
Days to Close Sustained Cases
Status of OCC Cases Year 2007
Status of OCC Cases Year 2008
Caseloads by Investigator
Case Closures by Investigator
Weighted Closures by Investigator
2007 Annual Report (PDF) including:
Comprehensive Statistical Report
Comparative Overview of Caseload
How Complaints Were Received
Complaints and Allegations by Unit
Findings In Allegations Closed
Days to Close - All Cases Closed
Days to Close - Sustained Cases
Caseloads by Investigator
Case Closures by Investigator
Weighted Closures by Investigator
3rd Quarter 2007 Report (PDF)including:
Comprehensive Statistical Report
Comparative Overview of Caseload
How Complaints Were Received
Complaints and Allegations by Unit
Findings In Allegations Closed
Days to Close All Cases Closed
Days to Close Sustained Cases
Status of OCC Cases Year 2006
Status of OCC Cases Year 2007
Caseloads by Investigator
Case Closures by Investigator
Weighted Closures by Investigator
Policy Recommendations
2nd Quarter 2007 Report (PDF) including:
Comprehensive Statistical Report
Comparative Overview of Caseload
How Complaints Were Received
Complaints and Allegations by Unit
Findings In Allegations Closed
Days to Close All Cases Closed
Days to Close Sustained Cases
Status of OCC Cases Year 2006
Status of OCC Cases Year 2007
Caseloads by Investigator
Case Closures by Investigator
Weighted Closures by Investigator
1st Quarter 2007 Report (PDF) including:
Comprehensive Statistical Report
Comparative Overview of Caseload
How Complaints Were Received
Complaints and Allegations by Unit
Findings In Allegations Closed
Days to Close All Cases Closed
Days to Close Sustained Cases
Status of OCC Cases Year 2006
Status of OCC Cases Year 2007
Caseloads by Investigator
Case Closures by Investigator
Weighted Closures by Investigator
2006 Annual Statistics - with 4th Quarter subtotals (PDF) including:
Comprehensive Statistical Report
Comparative Overview of Caseload
Cases Pending Report
How Complaints Were Received
Demographic Characteristics of OCC Complainants
Complaints and Allegations by Unit
Findings And Allegations Closed
Days to Close All Cases Closed 2006
Days to Close Sustained Cases 2006
Sustained Case List 2000-2006
2005 Annual Report & Statistics - with 4th Quarter subtotals (PDF) including:
Comprehensive Statistical Report
Comparative Overview of Caseload
Cases Pending Report
How Complaints Were Received
Demographic Characteristics of OCC Complainants
Allegations Received by Type
Sustained Allegations by Type
Complaints and Allegations by Unit
Findings And Allegations Closed
Days to Close All Cases Closed 2005
Days to Close Sustained Cases 2005
OCC Mediation Program
Sustained Case List 1999-2005
3rd Quarter 2005 Statistics (PDF) including:
Comprehensive Statistical Report
Comparative Overview of Caseload
Investigative Hearings and Mediations
How Complaints Were Received
Complaints and Allegations by Unit - June 2005
Complaints and Allegations by Unit - June 2004 (For Comparison)
Complaints and Allegations by Unit - Second Quarter 2005
Complaints and Allegations by Unit - Second Quarter 2004 (For Comparison)
Findings in Allegations Closed
Sustained Case List
Sustained Case List - Pending Chief's Hearing Public
Sustained Case List Pending MCD - Public
2nd Quarter 2005 Statistics (PDF) including:
Comprehensive Statistical Report
Comparative Overview of Caseload
Investigative Hearings and Mediations
How Complaints Were Received
Complaints and Allegations by Unit - June 2005
Complaints and Allegations by Unit - June 2004 (For Comparison)
Complaints and Allegations by Unit - Second Quarter 2005
Complaints and Allegations by Unit - Second Quarter 2004 (For Comparison)
Findings in Allegations Closed
Sustained Case List
Sustained Case List - Pending Chief's Hearing Public
Sustained Case List Pending MCD - Public
1st Quarter 2005 Statistics (PDF) including:
OCC Director Allen Letter "RE: OCC Statistical Reports First Quarter, 2005"
Comprehensive Statistical Report
Comparative Overview of Caseload First Quarter 2003 - First Quarter 2005
How Complaints Were Received
Complaints and Allegations by Unit First Quarter 2005
Complaints and Allegations by Unit First Quarter 2004 (For Comparison)
Findings in Allegations Closed First Quarter 2005
Sustained Case List
2004 Openness Reports (PDFs)
2004 Annual Statistics - with 4th Quarter subtotals (PDF) including:
Comprehensive Statistical Report
Comparative Overview of Caseload
Cases Pending Report
How Complaints Were Received
Complaints and Allegations by Unit 2004
Complaints and Allegations by Unit 2003 (For Comparison)
Complaints and Allegations by Unit October 1, 2004 - December 31, 2004
Complaints and Allegations by Unit October 1, 2003 - December 31, 2003 (For Comparison)
Findings in Allegations Closed
OCC Complainants by Selected Demographic Characteristics
Sustained Case List
3rd Quarter 2004 Statistics (PDF) including:
Comprehensive Statistical Report
Comparative Overview of Caseload
Investigative Hearings and Mediations
How Complaints Were Received
Complaints and Allegations by Unit -September 2004
Complaints and Allegations by Unit -September 2003 (For Comparison)
Complaints and Allegations by Unit -Third Quarter 2004
Complaints and Allegations by Unit -Third Quarter 2003 (For Comparison)
Findings in Allegations Closed
Sustained Case List
2nd Quarter 2004 Statistics (PDF) including:
Comprehensive Statistical Report
Comparative Overview of Caseload
Investigative Hearings and Mediations
How Complaints Were Received
Complaints and Allegations by Unit - June 2004
Complaints and Allegations by Unit - June 2003 (For Comparison)
Complaints and Allegations by Unit - Second Quarter 2004
Complaints and Allegations by Unit - Second Quarter 2003 (For Comparison)
Findings in Allegations Closed
Sustained Case List
Sustained Case List - Pending Chief's Hearing Public
Sustained Case List Pending MCD - Public
1st Quarter 2004 Statistics (PDF) including:
Comprehensive Statistical Report
Comparative Overview of Caseload First Quarter 2002 - First Quarter 2004
Complaints and Allegations by Unit First Quarter 2004
Complaints and Allegations by Unit First Quarter 2003 (For Comparison)
Findings in Allegations Closed First Quarter 2004
2003 Openness Reports (PDFs)
2003 Annual Statistics (PDF) including:
Comprehensive Statistical Report
Comparative Overview of Caseload
Cases Pending Report
How Complaints Were Received
Complaints and Allegations by Unit 2003
Complaints and Allegations by Unit 2002 (For Comparison)
Complaints and Allegations by Unit October 1, 2003 - December 31, 2003
Complaints and Allegations by Unit October 1, 2002 - December 31, 2002 (For Comparison)
Complaints and Allegations by Unit Sustained
Findings in Allegations Closed
OCC Complaints by Selected Demographic Characteristics
Sustained Case List
2002 Annual Statistics (PDF) including:
Comprehensive Statistical Report
Comparative Overview of Caseload
Cases Pending Report
Investigative Hearings and Mediations
How Complaints Were Received
Complaints and Allegations by Unit 2002
Complaints and Allegations by Unit 2001 (For Comparison)
Complaints and Allegations by Unit October 1, 2002 - December 31, 2002
Complaints and Allegations by Unit October 1, 2001 - December 31, 2001 (For Comparison)
Findings in Allegations Closed
OCC Complainants by Selected Demographic Characteristics
Sustained Case List
2001 Annual Report with Statistics (PDF) including:
Comprehensive Statistical Report (1/01-12/01)
Comparative Overview of Caseload (1/01-12/01)
Cases Pending Report (1/01-12/01)
Investigative Hearings and Mediations (1/01-12/01)
How Complaints Were Received (1/01-12/01)
Complaints and Allegations by Unit (12/01)
Complaints and Allegations by Unit (12/00)
Complaints and Allegations by Unit (10/01-12/01)
Complaints and Allegations by Unit (10/00 12/00)
Complaints and Allegations by Unit (1/01-12/01)
Complaints and Allegations by Unit (1/00-12/00)
Findings in Allegations Closed (1/01-12/01)
OCC Complaints by Selected Demographic Characteristics (1/01-12/01)
Sustained Cases (1995-2001)
2000 Annual Report with Statistics (PDF) including:
Comprehensive Statistical Report (Annual 2000)
Comparative Overview of Caseload (Annual 1998-2000)
Investigative Hearings and Mediations (Annual 2000)
How Complaints Were Received (Annual 2000)
Complaints and Allegations by Unit (December 2000)
Complaints and Allegations by Unit (December 1999)
Complaints and Allegations by Unit (Fourth Quarter 2000)
Complaints and Allegations by Unit (Fourth Quarter 1999)
Complaints and Allegations by Unit (Annual 2000)
Complaints and Allegations by Unit (Annual 1999)
Findings in Allegations Closed (Annual 2000)
Findings in Allegations Closed (Annual 1999)
Allegations by Percentage (2000)
Allegations by Percentage (1999)
All Cases Received and Closed in 2000
OCC Complainants by Selected Demographic Characteristics
Sustained Cases (1994-2000)
1999 Annual Report with Statistics (PDF) including:
Comprehensive Statistical Report (1999)
Comparative Overview of OCC Caseload
Investigative Hearings & Mediations
How Complaints Were Received
Complaints & Allegations by Unit (December 1999)
Complaints & Allegations by Unit (December 1998)
Complaints & Allegations by Unit (Fourth Quarter 1999)
Complaints & Allegations by Unit (Fourth Quarter 1998)
Complaints & Allegations by Unit (Annual, 1999)
Complaints & Allegations by Unit (Annual 1998)
Findings in Allegations Closed (1999)
Allegations by Percentage (1999)
Allegations by Percentage (1998)
All Cases Received & Closed in 1999
Allegations, by Number and Category (1999-1987)
Allegations, Sustained by OCC, by Number and Category ('99-'87)
OCC Complainants by Demographic Characteristics (1999)
Sustained Cases 1994-1999
1998 Annual Report with Statistics (PDF) including:
Comprehensive Statistical Report (1998)
Comparative Overview of OCC Caseload
Investigative Hearings/Mediations
How Complaints Were Received
Complaints and Allegations by Unit. 12/98
Complaints and Allegations by Unit. 12/97
Complaints and Allegations. 4th Quarter '98
Complaints and Allegations. 4th Quarter '97
Complaints and Allegations by Unit. 1998
Complaints and Allegations by Unit. 1997
Findings and Allegations Closed. 1998
Pending Case Levels - 1997-1998
Allegations by Percentage - 1998
Allegations by Percentage - 1997
Cases Received/Pending - 1992-1998
OCC Complaints/Demographics - 1998
Sustained Cases - 1994-1998
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